Frequently Asked Questions

Everything you need to know before hitting the links.

How long does shipping take for custom golf clubs?

Custom-built clubs typically require 7-10 business days for assembly and testing before they are shipped via our express courier service.

What is your return policy on golf apparel and shoes?

We offer a 30-day return policy for all apparel and footwear, provided they are in unworn condition with original tags attached.

Do you offer international shipping?

Yes, The Golf Guys Online ships to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your location.

Can I return a golf club after using it at the range?

To maintain our quality standards, we only accept returns on clubs that have not been hit. Once a club has been used or the plastic wrap is removed, it is no longer eligible for a full refund.

Are the products sold on your site authentic?

Absolutely. We are an authorized retailer for all brands we carry, including Titleist, TaylorMade, Callaway, and PING, ensuring 100% product authenticity.

How can I track my order?

Once your order is dispatched, you will receive an email notification containing a tracking number and a link to monitor your shipment's progress in real-time.